Salesforce delivers a highly customized experience to the customers, employees, and partners of an organization. If a reference architecture diagram is the general blueprint that defines the layout of your house, the solution architecture diagram specifies the details for each room. S. com is designed to simplify the development, delivery, and management of applications and services. To get a better understanding of how Salesforce works, it’s critical to know its architecture. From the Salesforce Customer 360 section, drag the Sales Cloud icon into the gray circle for Capability Category One. When combining various Salesforce products Dec 5, 2023 · Salesforce Data Cloud sits at the heart of our reference architecture for Data Driven Customer Experience (DDCX). This allows them to ensure design principles and continuity across teams and partners, making seamless collaboration even easier. Use cases for the Salesforce Architecture Diagram are vast. Self-Managed Flex Gateway is a distributed runtime entity that you can install in any cloud data center or, for testing purposes, on your local laptop. In large part, the Salesforce Platform is so successful and popular because its unique software architecture supports applications that are easy to build, use, customize, and extend with exceptional performance and reliability. The Salesforce Data Model Gallery The Salesforce Data Model Gallery (originally part of the Architect Relations Well-Architected site) is a curated collection of diagrams that illustrate the underlying data models for Salesforce products, features, and clouds. The examples start with a view of the overall solution, captured in the form of a system landscape. Learn to build mobile and enterprise apps in the cloud on Salesforce. Use AI to make and edit use case diagrams. Learn best practices and integration insights for success. . Apr 21, 2025 · In order to understand how Salesforce works, it is important to understand the architecture of Salesforce. Explore how to use architecture diagrams to enhance customer engagement. Data Sources: The architecture integrates a mix of public and enterprise data sources, with extensive use of Data 360 and MuleSoft for connectivity. It is fantastic that Salesforce is investing in Learn more about Salesforce diagram styles and levels by visiting How to Build Salesforce Diagrams. Visio is a diagraming tool that makes it easy and intuitive to create flowcharts, diagrams, org charts, floor plans, engineering designs, and more by using modern templates with the familiar Office experience. Salesforce users can use our new shape library to design and visualize their Salesforce architecture in Lucidchart. Connect your live AWS environment. Jun 26, 2021 · At TrailheaDX, Salesforce launched a systems diagramming notation for Architects (Salesforce Diagrams). This deep dive explains its multi-tenant architecture, metadata-driven model on Oracle, and data partitioning for enginee We’re excited to partner with Salesforce and offer a customized shape library to help you design and visualize your Salesforce architecture in Lucidchart. Sep 15, 2024 · Salesforce Diagrams has defined our most useful/popular types of diagrams in order to help you easily utilize templates and understand diagramming conventions. These types of diagrams enable delivery teams to discuss solutions and designs in greater detail. The middle layer shown in the diagram, Salesforce Platform, is the most crucial component in the Salesforce architecture. Jun 8, 2021 · A quick search for “salesforce architecture diagrams” produces hundreds of ad-hoc, outdated diagrams and static images requiring architects to start from scratch every time. The included symbols, graphics, and connecting lines help you accurately communicate complex offerings, systems, and ideas through consistent architecture diagrams. Collaborate with clinical, operational, and IT stakeholders to gather and translate requirements. Then drag the Service Cloud icon into the gray circle for Capability Category Two. Lead architecture for Salesforce Health Cloud, Service Cloud, and Experience Cloud deployments. Jan 25, 2022 · How it works (under the covers) The great thing about the upgrades for Routing of Service Cloud Voice that are GA in Spring is that it makes setup for Voice routing simpler and more powerful at the… Jul 13, 2023 · Key concepts architects need to know about Data Cloud including database architecture, storage mechanisms and platform interactivity. Tools for Event-Driven Architecture with Salesforce Salesforce offers multiple tools and patterns that you can use in your event-driven architecture. Explore Salesforce Solution Kits Case Management Entity Relationship Diagram Case Management's architecture takes advantage of many standard Salesforce objects—Accounts, Contacts, and Cases—and includes a number of custom objects such as Case Plans, Client Notes, and Assessments. Jan 6, 2026 · The place to get architectural resources that Salesforce stands behind In an infrastructure as a service (IaaS) model, cloud service providers such as Amazon Web Services, Microsoft Azure, or Google Cloud Platform provide outsourced raw computing infrastructure, data storage, and virtualization that are provisioned on demand within minutes and can be available instantly. Discover how to build effective architecture diagrams for Salesforce B2C systems. Jul 3, 2025 · Ready to master your data strategy in 2025?In this ultimate guide, we explore the evolution of modern data architecture — from Data Warehouses and Data Lakes Oct 8, 2025 · Learn how Salesforce's database works. Experience with cloud based and modern user interface (UI) tools and technologies. The templates below provide an example set of diagrams for a fictional B2C Commerce implementation of Salesforce. Salesforce objects and fields are analogous to database tables and the table columns. For a better understanding, the architecture of Power BI Service can be divided into two parts: It’s free and gives you access to helpful tools to jumpstart your career or make your next big move. Data Cloud One: Enables connecting with other CRM orgs and extending Data 360 functionality in a zero-copy manner, sharing metadata between home orgs and companion orgs. Amazon Connect automatically integrates with a customer’s 2 customer relationship management (CRM) system (such as, Salesforce), powered by Amazon Appflow, a fully managed integration service. All industry clouds such as Financial Service Cloud, Health Cloud, and Media Cloud use the same Industry color scheme. Understand and optimize every system and process. Wikipedia] <br>The AWS architecture diagram example "2-Tier Auto-scalable Web Application Architecture in 1 Zone" was created using the ConceptDraw PRO diagramming and vector drawing software extended with the AWS Architecture Diagrams solution from the Computer and Networks area of ConceptDraw Solution Park. Discover the benefits of leveraging Salesforce architecture diagrams. Such a platform is used to customize standard functionality and create custom pages, components, apps, etc. Appendix C: System Architecture - Contact Center This diagram illustrates a logical architecture for an Assistive AI solution in a Contact Center, organized into functional layers. Jun 10, 2022 · With Salesforce, you can build a highly customizable application that works just as well as an on-premise application. [Cloud computing. Expert understanding of the Salesforce platform including Sales Cloud, Service Cloud and CPQ. nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;Should have Admin, Platform Developer 2 with either salesforce Sales Cloud, Service Cloud or Community Cloud consultant Certification. In this section of the Salesforce tutorial, you will be learning about the architecture of Salesforce in detail. Each entity relationship diagram illustrates the Salesforce data model from the perspective of a specified cloud such as Sales Cloud, Service Cloud, or Marketing Cloud. Self-Managed Flex Gateway requires you to manage the underlying infrastructure. The color scheme of the diagram reflects the cloud in focus. Its architecture is based on the Model-View-Controller (MVC), which separates the data, business logic, and presentation layers of Simplifying Salesforce Architectural Diagrams Francis Pindar, Cloud Architect, Online Salesforce Trainer to 30,000+ students These types of diagrams enable delivery teams to discuss solutions and designs in greater detail. Learn to create system architecture diagrams and data flows for effective project documentation and planning. Aug 23, 2024 · A diagram detailing a single org strategy supporting global business units. Salesforce diagrams show how Salesforce solutions fit an organization's strategy and system landscape at the highest level. Salesforce process automation offers recommendations, initiates workflows, and reduces post-call handle time to help reps resolve calls faster. Posted 3 days ago United Kingdom ⭐ 5-10 years experience salesforce cloud user-experience customer-service media architecture crm communication leadership Apply Now Please mention DailyRemote when applying Oct 31, 2023 · Diagrams are an essential tool that architects use to visualize processes, align stakeholders, and communicate implementation details. Also it is done faster, mainly because of the superb architecture on which it i Salesforce’s category-leading apps for sales, service, marketing, commerce, IT, and more. Then click Use selected shapes. Force. Check the Salesforce Architecture Diagram box and ensure all other boxes underneath are also checked. For example, the central object in the Salesforce data model represents accounts—companies and organizations involved with your business, such as customers, partners, and competitors. Mar 17, 2025 · Cloud computing architecture is a combination of service-oriented architecture and event-driven architecture. When business applications developed on Hyperforce are integrated with on-premises systems, traffic in both directions will flow over the internet. It is a dedicated, cloud environment built so U. Level 1: The Big Picture At this level, diagrams show the "art of the possible" or a digital transformation scenario. Visualize your AWS environment as isometric architecture diagrams. Jul 20, 2025 · As a pre-sales technical architect at Salesforce, I’m often asked about the thought process behind designing robust, scalable Salesforce architectures. Define system architecture, data models, and integration patterns in line with best practices. Access docs, tools, tutorials, and more on the Salesforce Developers website. Read on! Sep 15, 2024 · Best practices to follow and details on how to use Salesforce Diagrams components to build the most effective diagrams Oct 31, 2023 · Diagrams are an essential tool that architects use to visualize processes, align stakeholders, and communicate implementation details. We would like to show you a description here but the site won’t allow us. With Elements. Our current resources are classified as: Sep 6, 2024 · Understanding the core of Salesforce architecture Over 25 years ago, Salesforce. Learn to create & understand Salesforce architecture diagrams for system designs & integration. Jan 25, 2022 · How it works (under the covers) The great thing about the upgrades for Routing of Service Cloud Voice that are GA in Spring is that it makes setup for Voice routing simpler and more powerful at the… Create next-generation diagrams with AI, data, and automation in Lucidchart. com changed the industry for business software applications, releasing a platform that could be used out-of-the-box and with no IT skills required to start up and use. To view a higher-resolution version of this diagram, right-click (or Control-click on Mac) and select "Open Image in New Tab. public sector organizations can scale and configure Salesforce, while helping to meet authorizations such as IRS 1075, FedRAMP High, and DoD Impact Levels. Salesforce will continue to support PushTopic and Generic Events within current functional capabilities, but doesn't plan to make further investments in this technology. Where do I get information about query syntax and optimization? For information about options for querying, see the Data Cloud Query Guide. Diagrams at this level most effectively show business capabilities and high level product positioning, but don't show many details. Our reference architecture shows our end-to-end view of the technologies that may be applicable to implementing DDCX within this industry. Connect your telephony system with Service Cloud Voice, creating a unified and intuitive rep experience to give customers faster and more personalized service. ) Salesforce Service Cloud is a CRM platform for customer service and support, centralizing interactions across channels like phone, chat, and social media. Design end-to-end Salesforce solutions, including Energy and Utility Cloud, Experience Cloud, and integrations with external systems. Aug 5, 2024 · Salesforce is an AWS Partner and a trusted global leader in customer relationship management (CRM). Mar 27, 2025 · Use the graphics assets linked from this page to illustrate topologies for Oracle Cloud Infrastructure products and services. Sep 15, 2024 · Best practices to follow and details on how to use Salesforce Diagrams components to build the most effective diagrams Design role-based access, data security, and sharing rules in Salesforce. Discover effective strategies for business process mapping to improve customer satisfaction and streamline operations. Try Eraser's AI use case diagram maker for free. io, a free online diagram software. Create flowcharts, process diagrams, and more with Draw. Jun 1, 2023 · Salesforce's Force. This is an example solution architecture diagram from the Building Forms Decision Guide that shows connections to both a Mulesoft API and RPA bot, via Mulesoft Services, which generates an External Service in Salesforce. They are so important that the Salesforce Architects team has May 24, 2022 · Let get Started with the Salesforce Diagramming Framework and learn How to Build Salesforce Diagrams. On this page, you can access some of the top templates and sample diagrams available in Visio, or request ones that you want. Learn more about AI agents and how they can help your business. com is a comprehensive Platform as a Service (PaaS) that allows developers to build and deploy custom applications that run on Salesforce's infrastructure. Objects and fields structure data. Configurable Workflow Engine Salesforce Workflow Automation is a robust feature that allows businesses to automate Jul 19, 2020 · The architecture of Salesforce overview – What is Salesforce Sandbox – Let’s take an example where Salesforce. Discover Architecture Kickstart your journey building with architecture and design. Sep 6, 2024 · Understanding the core of Salesforce architecture Over 25 years ago, Salesforce. Visualize your Salesforce Architecture Diagram instantly with automated diagrams for faster, more accurate insights. Ensure solutions are scalable, maintainable, and adhere to Salesforce and enterprise architecture standards. They are so important that the Salesforce Architects team has Jun 3, 2019 · A system architecture diagram (also knows as a system landscape or architecture diagram) is a visual overview that shows the relationships amongst the different systems that exist within an This guide explains how to use Elements to design Salesforce architecture diagrams for scalable, secure, and high-performing solutions Each entity relationship diagram illustrates the Salesforce data model from the perspective of a specified cloud such as Sales Cloud, Service Cloud, or Marketing Cloud. Aug 1, 2024 · Salesforce is a cloud-based software platform that provides customer relationship management (CRM) services to businesses of all sizes. Willing to work independently as required. Use it as a quick reference for what functionality is included in the Service Cloud. Copy . Our current resources are classified as: Have you ever looked for a simple overview of the Salesforce Service Cloud and found it difficult to find one? I did and couldn’t find one, so I created this diagram and table below which lists and describes the major components of the service cloud. Cloud computing architecture is divided into the following two parts - These diagrams are crucial for any successful Salesforce implementation and can significantly improve communication between your technical and non-technical teams. com services take host full copies organizations for the customer application development purposes. What connectors and integrations are available? Connectors, connector services, APIs and SDKs that are used for integration are described in the Data Cloud Integration Guide You can also see an overview in the Data 360 Architecture topic. Agentforce 360 Platform (Formerly Salesforce Platform) powers the Agentic Enterprise, combining metadata, governance, MuleSoft and Data Cloud. " Customizable Lucidchart template (Note: May not reflect the most current version of the data model. Jun 28, 2021 · Salesforce unveiled its architecture diagram framework in “Introduction to Salesforce Diagrams” at the TrailheaDX 2021 developer conference. The heart of the platform’s software architecture is its multitenant, metadata-driven design. What is Salesforce? Jun 30, 2021 · Salesforce launched Salesforce Diagrams for architects, and this article explores what each looks like - and when to use them. nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;nbsp;Voracious and Independent thinker willing to handle Customer Stakeholders. Expert understanding of the NetSuite or similar ERP platform including accounting, order management and procurement. It provides all the key features common and necessary to various Salesforce products such as data services, artificial intelligence, and APIs. This architecture basics document provides an overview of areas where the underlying architecture of the Salesforce Platform creates a key consideration for the architectures of solutions built on the platform. Explore Salesforce Solution Kits Salesforce Service Cloud is a comprehensive solution that helps service teams to offer customer support on any channel, at any time, at scale. Our application clouds, including Sales Cloud, Service Cloud, Marketing Cloud, Revenue Cloud, and Commerce Cloud, are built on the Salesforce Platform, offering leading business capabilities and composing our Application Suite to drive Customer Success. Get the latest on AI, data, digital labor, and more. Snap together blocks for EC2s, ELBs, RDS and more. Start enhancing your processes today! Government Cloud FAQ What is Government Cloud? Government Cloud helps public sector organizations innovate securely and compliantly. An overview of the most common Service Cloud objects and their relationships. It’s always-on digital labor augmenting every employee, department, and business process to improve customer experiences. Mar 11, 2024 · The cloud is everywhere, with countless options, so how do you choose? Read on to understand everything you need to know about SaaS, PaaS, and IaaS! Generate beautiful use case diagrams in seconds from plain English or code snippet prompts. It’s a resource designed to support customers, developers, solution engineers, and data architects in understanding how data is This is an example solution architecture diagram from the Building Forms Decision Guide that shows connections to both a Mulesoft API and RPA bot, via Mulesoft Services, which generates an External Service in Salesforce. For information The following diagram shows the architecture for all components of the Genesys Cloud for Salesforce integration. Documentation & Knowledge Transfer Maintain architecture documentation, diagrams, and technical specifications. System Landscape Diagram. Costumers can use this software and the platform and can have full application development lifecycles. You will be learning about the structure of Salesforce in this section of the tutorial. By utilizing this diagram, teams can easily illustrate how different Salesforce features interact, enabling better communication among stakeholders, including developers, project managers, and business analysts. This article presents a complete academic explanation of cloud service models, analyzes the logic of the cloud computing service models diagram, and explains how each model supports modern digital transformation strategies. Browse the AWS reference architecture library to find architecture diagrams built by AWS professionals to address the most common industry and technology problems. cloud, Salesforce architecture diagrams provide an instant, structured view of your technical architecture, sequence of calculations, and order of executions, eliminating the need for painstaking manual analysis and enabling architects to make informed decisions quickly. Here are the slides: Simplifying Salesforce Architectural Diagrams I will be providing the actual LucidChart diagrams for you to access and use in LucidChart or to export into another tool like Visio which I’m just in the process of compiling if you would like them please sign up below and I will notify you when they are ready. For more information about the integration, see About Genesys Cloud for Salesforce. May 30, 2024 · The cloud services of Power BI are built on the Microsoft Azure infrastructure and allow web access via websites or mobile devices. Leverage Lucid’s Salesforce shape library to create Salesforce architecture diagrams, sales cloud data models, and more. Hyperforce is the next-generation Salesforce architecture, built on Amazon Web Services (AWS).

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